Terms of Trade
General information
Underflow ApS
Brandts Passage 31E
5000 Odense C
CVR: 42350729
Phone: +45 3026 9954
Email: contact@underflod.com
Prices
All prices on underflod.shop are stated in Danish kroner (DKK) including VAT and taxes. We reserve the right to make corrections, price changes and sold-out items.
Payment
You can pay with Visa, Visa Electron, Mastercard, MobilePay, Apple Pay, Google Pay, Shop Pay and Anyday. The amount will only be deducted once your order has been shipped.
When paying via Anyday, the payment is automatically divided into monthly installments without interest or fees - as long as payment is made on time.
Read more about Anyday's terms and conditions here: https://da.anyday.io/terms-conditions/shopper
All payments are handled securely through Shopify Payments, and your information is encrypted with SSL.
Delivery
Underflod ApS ships goods with the following:
Pickup, GLS - Private, GLS - Parcel shop
The delivery time for your order is 2-5 business days.
Some items have a longer delivery time, which is written on the item's landing page. You will receive a track and trace number so you can follow your package from our warehouse to your home. If it is not possible to deliver to the selected delivery location, the package will automatically be redirected to the nearest parcel shop.
Shipping prices in Denmark
Shipping is calculated based on weight. In cases of overweight shipments and furniture transportation, an additional fee will be added to your order.
Below you will find our shipping prices:
- To parcel shop: 49 DKK (Orders under 495 DKK)
- Free delivery to parcel shops (Orders over 495 DKK)
- Home delivery: 69 DKK (Orders under 495 DKK)
- Home delivery: 20 DKK (Orders over 495 DKK)
- Large package order: 149 DKK
- Furniture transport incl. collection: DKK 999
Right of withdrawal
You have 14 days full right of return from the day you receive the item.
If you wish to cancel your purchase, you must send us an email at contact@underflod.com within 14 days of receipt and return the item no later than 14 days thereafter.
The item must be returned in its original packaging and in the same condition as upon receipt.
Returns should be sent to:
Underflow ApS
Brandts Passage 31E
5000 Odense C
You will be responsible for the return shipping. The amount will be refunded within 14 days after we have received the returned item.
Right of complaint
You have a 2-year right of complaint under the Danish Sales Act. The complaint covers errors and defects that are not due to improper use of the product.
Please contact us as soon as possible at contact@underflod.com if you experience an error. We will cover reasonable shipping costs for justified complaints.
Refund
If you are entitled to a refund, the amount will be transferred to your account within a few days of approval.
