Personal data and privacy policy

The data controller

Underflow ApS
Brandts Passage 31E
5000 Odense C
CVR: 42350729
Email: contact@underflod.com

What information we collect

We only collect personal data that is necessary to be able to:

Process and deliver your order
Send order confirmations and delivery information
Send newsletters (only with consent)
Handle inquiries, complaints and support

The information we collect:
Name, address, email, phone number, payment information and IP address.

Basis and purpose of processing

Your information is processed because it is necessary to fulfill the agreement you enter into with us when you shop at underflod.shop. If you have given consent (e.g. for newsletters), you can withdraw your consent at any time.

The information is stored for the period permitted by law and we delete it when it is no longer needed. The period depends on the nature of the information and the reason for storage.

Disclosure of information

Your information is only disclosed when necessary to provide our service – for example to:

Shopify Payments (payment)
Simply.com ( web hosting)
GLS (delivery)

We never sell your data, and we do not transfer information to third countries outside the EU/EEA.
We have data processing agreements with all of our partners.

Cookies

We use cookies to improve the user experience, save settings, perform statistics and show relevant ads. You can always delete or block cookies.

Third-party cookies (e.g. Google Analytics and Facebook) may be used for anonymous statistics and advertising.

Security

We protect your personal data through technical and organizational measures against loss, misuse or unauthorized access. Your information is processed securely in accordance with the GDPR and the Data Protection Act.

Your rights

You have the right at any time to:

Gain insight into what information we have about you
Have your information corrected or deleted
Get your data delivered in a readable format (data portability)
Complain to the Danish Data Protection Agency if you believe your information is being processed illegally.

Please contact us at contact@underflod.com if you wish to exercise your rights.

Contact

If you have any questions about our personal data policy, you can always contact us at:
Underflow ApS
Brandts Passage 31E
5000 Odense C
Email: contact@underflod.com